|
CUSTOMER CARE
Thank you for choosing Paper Orchid Stationery for your event needs. All of our designs incorporate the use of laser cutting. With this technique, we are able to cut the finest of details while keeping the integrity of the paper intact. You will find that the smoothness of the designs reveals a sophisticated look that will create the perfect impression for your special occasion.
10 Packs include 11 inserts and 50 packs include 52 inserts
• Delivery time
• Shipping charges
• Returns/Claims policy
• Ordering, payments and tracking
• Custom printing
• At home printing
• Dealer Accounts
• Customer service phone hours
Delivery Time:
Orders shipped UPS ground will be processed and shipped between 7 - 10 business days.
Orders shipped UPS 2nd Day will be processed and shipped between 3 - 5 business days.
Generally orders are shipped within 48 hours if all items are in stock. If you need your product sooner than the times noted above, please call before placing your order. We will always do what ever we can to accommodate your situation.
The above pertains to items in stock. If an item is out of stock and won’t ship with the rest of your order, you will be notified by our customer care representative.
Order
Amount |
UPS
Ground |
| $1.00 - $99.99 |
$7.00 |
| $100 - $400 |
$10.00 |
$401 +
|
$12.00 |
Order
Amount |
UPS
2nd Day |
| $0.00 - $50.00 |
$20.00 |
| $50.01 - $200 |
$25.00 |
| $200.01 - $500 |
$35.00 |
| $500.01 - $1000 |
$45.00 |
| $1000.01 + |
$60.00 |
Order
Amount |
USPS |
| $1.00 - $150 |
$5.95 |
| $151 - $400 |
$11.35 |
| Alaska, Hawaii, and Canada add $15 to the above rates. UPS 2nd day is not available. |
| International orders please call for shipping rates. Canada orders should ship by USPS. We are not responsible for an additional customs fees that may be added onto an order shipped UPS or any other method. |
Samples
All samples are shipped USPS free of charge regardless of option chosen. If you need expedited shipping for samples please contact customer care. All sample invitations include the applicable envelope as well.
Returns/Claims Policy:
• Claims for shortages or damaged merchandise must be reported within 10 days of our recorded ship date. No returns for damaged merchandise accepted without prior authorization and an RA# provided by Paper Orchid.
• No returns accepted after 30 days.
• Sale and sample products are non-returnable.
• All custom merchandies is non-refundableand non-returnable.
• Sale items are non-refundable and non-returnable.
• All other returns are at the cost of the customer.
Ordering, payments and tracking:
We use a secure shopping cart, so all your private information is safe during transmission. We accept major credit cards including: Visa, MasterCard, and American Express. After submitting payment online, you will receive a confirmation email. Please print this and keep it for your records. A shipment confirmation will be emailed to you when your order has been dispatched.
Custom Printing:
Minimum quantity for custom printing is 50. The customer is solely responsible for the content on his/her product. We will not reproduce anything obscene and we reserve the right to refuse an order based on content. Please make sure to double check spelling, punctuation, and grammar before submitting your order.
Once a custom order is submitted, the customer will receive a proof via email within 1 business day (24 hours). It is the customer's responsibility to send back an approval via email. Once the approval has been received the order will go to print and standard processing and delivery times apply from that point. If you have questions regarding this process, please feel free to email us.
At Home Printing:
We have templates available on our Imprintable Template page to help you get the proper print at home. Please note that our papers have recently been changed and we no longer recommend them to be printed with an inkjet printer. You'll receive a beautiful printout when using a laser printer or thermography machine.
Dealer Accounts:
If you own a stationery or gift store and would like to open a wholesale account, please contact us at 866.280.2125. You will be asked to provide your resale number and your company letterhead and then we will provide you with a login and password to order online. Net terms do not apply to online orders. We require Visa, MasterCard or American Express for payment. Some restrictions may apply. If you would like a catalog, please email cc@paperorchidstationery.com or write to:
Paper Orchid Stationery
Attn: Catalog Request
P.O. Box 279
Green Lake, WI 54941.
You must login in to your account before placing items in your cart, otherwise the appropriate discount will not applied.
All designs in our online catalog are the property of Paper Orchid Stationery and may not be reproduced. Colors and pricing may vary. All rights reserved.
Customer Service Phone Hours:
866.280.2125: Monday through Friday from 8 a.m. until 5 p.m. CST.
At any time:
Always feel free to email our customer care representatives if you need additional help. Our goal is to get you exactly what you want in an easy-to-order environment. Thank you for choosing Paper Orchid Stationery.
|
