Mailing List
Paper Orchid FAQ
| Business Hours | Envelopes |
| Customer Service | Design and Customization |
| Samples | Monograms |
| Ordering and Payment | Printing and Personalization |
| Shipping | Proofs |
| Returns | Product Information |
| Papers | Wholesale |
Our customer service specialists are available to answer any questions you may have about our products, customization process or ordering.
Always feel free to call or email our customer care specialists if you need additional help. Our goal is to get you exactly what you want in an easy-to-order environment.
Business Hours
By Email
cc@PaperOrchidStationery.com
By Phone
Monday - Friday
8 am - 5pm CST
Toll Free: (866) 280.2125
Fax: (800) 294.1775
Customer Service
Call us toll free at 866.280.2125 Monday through Friday from 8:00 am and 5:00 pm (CST) or email us anytime at cc@PaperOrchidStationery.com.
Do you have a printed catalog?
We encourage you to save paper and download a free digital version here. You can find all of our products, plus some, online. A hard copy is available for $3/catalog. Please contact Customer Care to purchase a catalog.
Do you have a store?
No. We do not have a physical store, but you can shop any of our valued partners by using our Store Locator feature.
How long does it take to process my order after I place it?
We always try our best to ship in-stock merchandise as soon as possible. If you have a timeline to meet please add your in-hands date to the comments section at checkout. You will be notified if we cannot meet your in-hands date request and if rush charges apply.
Please refer to the chart below for the average processing times*.
Regular Processing Time*
*excludes shipping time
Please refer to the chart below for the average processing times*.
| Sample Orders: | 5-7 business days |
| Standard (non-custom) Stock Items: | 5-7 business days |
| Printed Items: | 7-10 business days |
| Custom Color Items: | 10-15 business days |
| Any order over 500 pieces: | Please call or email for time estimate |
*excludes shipping time
Can I rush my order?
Yes, you may request us to rush the processing of your order. We will notify you if a rush is not available. Rush processing costs $25. To speed up the process even more, you can add accelerated shipping to your order at an additional cost.
Samples
Yes. We encourage customers to order samples to see and feel our high quality products in person. To order a sample of a specific product, please click on the "Request Sample" button on that product's description page.
If you need further assistance, please email us cc@PaperOrchidStationery.com or call us at 866.280.2125.
If you need further assistance, please email us cc@PaperOrchidStationery.com or call us at 866.280.2125.
Yes, we mail samples to international addresses via USPS (excluding the UK, Australia, Greece and Bahrain territories). Please allow 10 business days for delivery. Other shipping methods are available upon request and will require additional shipping costs. Please email us for more information.
No. We do not currently accept custom color requests for samples. If you are interested in a particular paper color please add that to your comments when ordering your sample. We will include a paper swatch with your order, if available.
Ordering and Payment
We accept Visa, MasterCard, Discover, and American Express credit card and debit card payments. Sorry no checks or money orders accepted. Credit card and debit payments are processed according to real time once the order is submitted. All credit card and debit card details are collected using a SSL secured server.
Since our dispatch center is located in Wisconsin, we are required to collect a 5.5% sales tax for orders that shipped within the state. Orders shipped outside of Wisconsin are exempt from sales tax.
Yes, occasionally we do offer promotional discounts and other coupons. To receive promotional discounts please sign up for our email newsletter. Sign up is located on our home page.
Yes, occasionally we do offer promotional discounts and other coupons. To receive promotional discounts on a regular basis please sign up for our email newsletter (please use the form on the left of this page).
To apply a Paper Orchid promotional code to your order, enter the code in the "Promo Code" box during checkout and click "Apply." You will see a confirmation message once the code is accepted, and the appropriate discount will appear in your order summary.
An error message will display if you enter an invalid code. Please note that the numbers one or zero might be confused with the letters "O", "L" or "I," so you may want to try interchanging these characters when you enter your promo code. See the fine print on emails or other promotional materials for details about code expiration dates.
Unless otherwise stated, offers cannot be combined with other promotions or discounts, and no more than one coupon can apply per order. To prevent abuse, we reserve the right to discontinue or modify these offers at anytime without notice. We reserve the right to cancel any order at any time.
To apply a Paper Orchid promotional code to your order, enter the code in the "Promo Code" box during checkout and click "Apply." You will see a confirmation message once the code is accepted, and the appropriate discount will appear in your order summary.
An error message will display if you enter an invalid code. Please note that the numbers one or zero might be confused with the letters "O", "L" or "I," so you may want to try interchanging these characters when you enter your promo code. See the fine print on emails or other promotional materials for details about code expiration dates.
Unless otherwise stated, offers cannot be combined with other promotions or discounts, and no more than one coupon can apply per order. To prevent abuse, we reserve the right to discontinue or modify these offers at anytime without notice. We reserve the right to cancel any order at any time.
Yes, we can drop ship to an individual address. Wholesale accounts who choose to drop ship, will incur a fee of $3 per order. Please provide this address in the shipping address section when placing your order. We will not include your invoice in a drop shipped order. This will be mailed to the billing address only.
Yes, in most cases we can offer quantity discounts starting at 1000 pieces or for Non-Profit organizations. If you are interested in a specialized quote please call or email us with your order details.
Shipping
We offer standard UPS Ground shipping, United States Postal Service, or FedEx for delivery within the United States. We also provide shipping options to expedite transit time. After entering the shipping zip/postal code and selecting residential/commercial address, several options will appear for selection. All of our shipping rates are directly linked to the carrier and reflect their charges to us.
We ship all international orders according to the method chosen by the customer. Please note that for international orders Paper Orchid is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.
We ship all international orders according to the method chosen by the customer. Please note that for international orders Paper Orchid is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.
Paper Orchid welcomes all international orders. We have exclusive distributors who represent Paper Orchid in the United Kingdom, Greece, Australia, and Bahrain and Paper Orchid requires you to order directly from them. For all other international orders we ship the best way through DHL, UPS, FedEx and the United States Postal Service. Please note, Paper Orchid is not responsible for any additional duties or taxes associated with international shipping.
Once your order has been shipped, we will send you a shipping confirmation email that will include the tracking number for your order. Sample orders do not receive a tracking number as these are sent via USPS mail.
Returns
We are confident that you will be happy with the quality of our products. In the unfortunate case you receive defective merchandise, please contact Paper Orchid within forty-eight (48) hours of delivery as all returns must be approved in advance. Paper Orchid does not accept returns on non-defective merchandise for any reason. Custom orders are non-refundable and non-returnable. Please note we cannot refund shipping costs.
In the case that Paper Orchid has made a mistake fulfilling your order, please accept our apologies and rest assured that we will fix the mistake as quickly as possible. Once you notify us, we will offer you a full refund, exchange or credit toward a future purchase. If you opt for a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We cannot accept any opened merchandise as a return.
In the case that Paper Orchid has made a mistake fulfilling your order, please accept our apologies and rest assured that we will fix the mistake as quickly as possible. Once you notify us, we will offer you a full refund, exchange or credit toward a future purchase. If you opt for a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We cannot accept any opened merchandise as a return.
- Claims for shortages or damaged merchandise must be reported within 48 hours of delivery. No returns for damaged merchandise accepted without prior authorization by Paper Orchid.
- No returns for non-defective merchandise for any reason.
- All custom merchandise is non-refundable and non-returnable.
- Sale products are non-refundable and non-returnable.
- Sample items are non-refundable and non-returnable.
- Shipping costs cannot be refunded.
Papers
You can find the stock paper color(s) for that item included in the product description. We carry dozens of additional paper colors and only order from the highest quality mills. If the product is available to be custom cut in another color, simply click on more options to select your color. Please note that some of our papers do have a texture that may be hard to photograph. Paper Orchid does portray the product to the best of our ability, to show it as you would receive it.
Cover paper is a heavier paper (65lb-107lb.) used for invite backers and most of our accessories.
Insert paper is a lighter, text weight paper used for printing purposes included with most of our invitations (where applicable), and some of our accessories, such as our Umbrellas.
Yes, some of our papers are metallic papers. Our catalog will denote shimmer (metallic) papers with an asterisk (*) or our website with the color followed by the word shimmer (i.e. Teal Shimmer).
Envelopes
All of our envelopes are available in white or ivory (square flaps) and are manufactured in a 70# text-weight paper.
| A2 | White or Ivory | 5.75" x 4.375" | |
| A7 | White or Ivory | 5.25" x 7.25" | |
| A7 | White or Ivory | Pearl Lined | 5.25" x 7.25" |
| A8 | White or Ivory | Outer Envelope | 5.5" x 8.125" |
| A9 | White or Ivory | 5.75" x 8.75" | |
| A9 | White or Ivory | Pearl Lined | 5.75" x 8.75" |
| A10 | White or Ivory | Outer Envelope | 6" x 9" |
Yes, you can choose to have your return address printed on either your invitation envelope or your response card envelope. Back flap printing is available for your invitation envelopes and centered front printing is available for response card envelopes. Please view the Printing and Personalization section for prices. We are sorry, but at this time printing is not available on lined envelopes.
Design and Customization
Yes, you can change the color paper for any of our standard products*. Custom fees are due at time of order. Custom orders are non-refundable and cannot be cancelled once order is submitted.
Minimum order: 25 pieces*We reserve the right to exclude certain items from this customization feature, including, but not limited to designs such as Soiree and Pocket designs. Some items, including but not limited to favor boxes and cake wraps require a 250 piece minimum when ordered in a custom paper color.
Custom fee: $10 per 50 pieces (printing not included)
Turn-around time: 2 - 3 weeks (after final art is approved)
No. Unfortunatly Paper Orchid does not offer complete custom designed invitations. However, please contact our parent company, Laser Excel (custom paper), to discuss design options, 800.559.7965.
Yes, you are able to make an A7 size invitation an A9 or vice versa for a custom art fee of $250. Please contact customer care at cc@paperorchidstationery.com.
Monograms
Paper Orchid offers three different monogram letter styles: block, script, or a combination of both. Please see specific monogram products for the styles we offer. These products can be found under Monograms category.
Printing and Personalization
Minimum quantity for custom printing is 25. The customer is solely responsible for the content on his/her product. We will not reproduce anything obscene and we reserve the right to refuse an order based on content. Please make sure to double check spelling, punctuation, and grammar before submitting your order, as we cannot be held accountable should an error occur in those areas.
Once a custom printing order is submitted, we will send you a complimentary proof within 24-48 hours of processing your order. It will be sent to the email address associated with the order. Additional proofs may be requested for a $10 fee. Please approve your proof as soon as possible. Your order's delivery date will be pushed back for each day you delay since we cannot print your order until you approve the proof. If you have questions regarding this process, please feel free to email us.
Once a custom printing order is submitted, we will send you a complimentary proof within 24-48 hours of processing your order. It will be sent to the email address associated with the order. Additional proofs may be requested for a $10 fee. Please approve your proof as soon as possible. Your order's delivery date will be pushed back for each day you delay since we cannot print your order until you approve the proof. If you have questions regarding this process, please feel free to email us.
Paper Orchid offers both flat printing and thermography (raised) printing. Printing prices reflect a flat rate for both wholesalers and consumers and are applicable to invitations and envelopes.
| Quantity (pieces) | Flat | Thermo |
| 25-100 | $54 | $64 |
| 125-200 | $60 | $70 |
| 225-300 | $66 | $76 |
| 325-400 | $72 | $82 |
| 425-500 | $78 | $88 |
| 525-600 | $84 | $94 |
| 625-700 | $90 | $100 |
| 725-800 | $96 | $106 |
| 825-900 | $102 | $112 |
| 925-1000 | $108 | $118 |
Thermography is a modern and raised printing technique that creates a textured appearance on your invitation. During the process, printed sheets come off a press and pass through a powder application, where resin is applied to the wet ink. The resin is then removed from all areas, except where it adheres to the wet ink. The paper is then heated, causing the resin to melt and fuse to the ink. The paper is subsequently cooled, finalizing the process and leaving a raised design wherever the resin mixture lies on the paper.
Yes, you can choose to have your return address printed on either your invitation envelope or your response card envelope. Back flap printing is available for your invitation envelopes and centered front printing is available for response card envelopes. We're sorry, but at this time printing is not available on lined envelopes.
You can change font sizes, colors and typefaces during the personalization process. Click the 'more options' tab and then 'add text', to do so.
No, if you have your own font and alignment choices you can submit the layout with your order. Please submit an EPS, PDF or AI file only since we cannot accept Microsoft Word documents for this type of project due to licensing restrictions. The fonts in your file must be converted to curves. The text in your file must be aligned and sized as you would like to see it printed on your cards. All of these types of files will be evaluated by our graphic designer on a case-by-case basis. If additional design work is required from our graphic designer, your order may be subject to an additional design fee. You will be notified if that is the case.
If you would like to submit text or names in a language other than English, or if you'd like to add a personal crest to your design, you can include this information in a separate email to us. Please submit an EPS, PDF or AI file only since we cannot accept Microsoft Word documents for this type of project due to licensing restrictions. The text in your file must be aligned and sized as you would like to see it printed on your cards. All of these types of files will be evaluated by our graphic designer on a case-by-case basis.
Most of our papers can be printed at home with a laser printer; however, we cannot guarantee this due to there being so many makes and models of printers. We do have templates available on our Printing Template page to help you get the proper alignment at home.
Unfortunately, we do not offer address uploading or a direct mail service at this time.
Unfortunately, we do not offer mail service at this time.
Unfortunately, we do not offer variable data printing at this time.
Proofs
Yes, for printing orders only. We will send you a complimentary proof within 24-48 hours of your order being submitted. It will be sent to the email address associated with the order. Please approve your proof as soon as possible. Your order's delivery date will be pushed back for each day you delay since we cannot print your order until you approve the proof. We offer one complimentary proof with every order. Additional proofs may be requested for a $10 fee.
Product Information
All of the product specifications will be listed with each product description. You can also find all of our product dimensions and specifications on our Product Specs page.
Each product description will detail the amount of pieces that are included with that purchase. When a 10-pack, 12-pack, or 25-pack is stated you will receive that respective amount of pieces; 10, 12, or 25 etc.
You will receive the invitation (also known as a "backer" when an insert is included), an insert if applicable, and an envelope to complete the set.
Yes, you will receive extra inserts when ordering an invitation style that includes inserts. There are 11 inserts in a 10-pack, and 26 inserts for every 25 pieces ordered.
No, we do not assemble invitations. Most of our product require minimal assembly and are easy to assemble.
Yes, with most items you can select the desired color paper. Please visit our Design and Customization section for applicable fees. Please note, our envelopes are only available in white or ivory.
Wholesale
If you own a stationery store, gift shop, bakery or complimentary business and would like to open a wholesale account, please contact us at cc@paperorchidstationery.com or call us at 866.280.2125. You will be sent new account forms and agreement forms needed before a Customer ID or login credentials will be provided. Net terms do not apply to online orders. We require Visa, MasterCard, Discover or American Express for payment. Some restrictions may apply. If you would like a catalog, please email cc@paperorchidstationery.com.
