Mailing List
Paper Orchid FAQ
| Business Hours | Envelopes |
| Customer Service | Design and Customization |
| Samples | Monograms |
| Ordering and Payment | Printing and Personalization |
| Shipping | Proofs |
| Returns | Product Information |
| Papers | Wholesale |
Our customer service specialists are available to answer any questions you may have about our products, customization process or ordering.
Always feel free to call or email our customer care specialists if you need additional help. Our goal is to get you exactly what you want in an easy-to-order environment.
Business Hours
By Phone
Monday - Friday
8 am - 5pm CST
Toll Free: (866) 280.2125
Fax: (800) 294.1775
By Email: cc@PaperOrchidStationery.com
Customer Service
Call us toll free at 866.280.2125 Monday through Friday from 8:00 am and 5:00 pm (CST). You can also chat with a live specialist on our website during business hours, or email us anytime at cc@PaperOrchidStationery.com.
Do you have a printed catalog?
Yes, we do have a printed catalog, however, we encourage you to save paper and download a digital version here. You can find all of our products, plus some, on our website, and place all orders online or over the phone.
If you still wish to have a printed catalog sent to you, please email cc@PaperOrchidStationery.com with your name and address.
If you still wish to have a printed catalog sent to you, please email cc@PaperOrchidStationery.com with your name and address.
Do you have a store?
No. We do not have a physical store, but you can shop any of our valued partners by using our Store Locator feature.
How long does it take to process my order after I place it?
We always try our hardest to ship in-stock merchandise as soon as possible. If you have a timeline to meet please add your special request to the comments section at checkout. You will be notified if we cannot meet your request and if rush charges apply.
Please refer to the chart below for the average in-house processing times. Note that these times do not include your selected method's shipping time.
Regular Processing Time
For orders over 500 pieces please call or email for a processing time estimate.
Please refer to the chart below for the average in-house processing times. Note that these times do not include your selected method's shipping time.
Regular Processing Time
| Standard (non-custom) Items: | 5-7 business days |
| Custom Color Items: | 10-15 business days |
| Printed (non-custom & custom) Items: | 10-15 business days |
For orders over 500 pieces please call or email for a processing time estimate.
Can I rush my order?
Yes, you may request us to rush the processing of your order. We will notify you if a rush is not available. Rush processing costs $25. To speed up the process even more, you can add accelerated shipping to your order at an additional cost.
Samples
Yes. We encourage customers to order samples to see and feel our high quality products in person. To order a sample of a specific product, please click on the "Request Sample" button on that product's description page.
If you need further assistance, please call us at 866.280.2125 or email us cc@PaperOrchidStationery.com.
If you need further assistance, please call us at 866.280.2125 or email us cc@PaperOrchidStationery.com.
Yes, we ship samples to international addresses via USPS International First Class. Please allow 10 business days for delivery. Other shipping methods are available upon request. Please call us at 866.280.2125 or email us at cc@PaperOrchidStationery.com for more information.
No. We do not currently accept custom color requests for samples. If you are interested in a particular paper color please add that to your comments when ordering your sample. We will include a paper swatch with your order, if available.
Ordering and Payment
We accept Visa, MasterCard and American Express credit card and debit card payments, as well as cashier's checks, money orders and personal checks for customers within the United States. International customers can pay by credit card, or by money order. Payments can be made via the web, over the phone or by mail for checks and money orders. We use the highest quality encryption and authentication for all customer information. All credit cards orders will be encrypted and highly secure.
Since our dispatch center is located in Wisconsin, we are required to collect a 5.5% sales tax for orders that shipped within the state. Orders shipped outside of Wisconsin are exempt from sales tax.
Yes, occasionally we do offer promotional discounts and other coupons. To receive promotional discounts on a regular basis please sign up for our [email newsletter].
Yes, occasionally we do offer promotional discounts and other coupons. To receive promotional discounts on a regular basis please sign up for our email newsletter (please use the form on the left of this page).
To apply a Paper Orchid promotional code to your order, enter the code in the "Promo Code" box during checkout and click "Recalculate." You will see a confirmation message once the code is accepted, and the appropriate discount will appear in your order summary.
An error message will display if you enter an invalid code. Please note that the numbers one or zero might be confused with the letters "O", "L" or "I," so you may want to try interchanging these characters when you enter your promo code. See the fine print on emails or other promotional materials for details about code expiration dates.
Unless otherwise stated, offers cannot be combined with other promotions or discounts, and no more than one coupon can apply per order. To prevent abuse, we reserve the right to discontinue or modify these offers at anytime without notice. We reserve the right to cancel any order at any time.
To receive promotional discounts on a regular basis, sign up for our email newsletter.
To apply a Paper Orchid promotional code to your order, enter the code in the "Promo Code" box during checkout and click "Recalculate." You will see a confirmation message once the code is accepted, and the appropriate discount will appear in your order summary.
An error message will display if you enter an invalid code. Please note that the numbers one or zero might be confused with the letters "O", "L" or "I," so you may want to try interchanging these characters when you enter your promo code. See the fine print on emails or other promotional materials for details about code expiration dates.
Unless otherwise stated, offers cannot be combined with other promotions or discounts, and no more than one coupon can apply per order. To prevent abuse, we reserve the right to discontinue or modify these offers at anytime without notice. We reserve the right to cancel any order at any time.
To receive promotional discounts on a regular basis, sign up for our email newsletter.
Yes, we can drop ship to an individual address at no extra cost. Please provide this address in the shipping address section when placing your order. We will not include your credit card receipt or invoice in a drop shipped order. These will be mailed to you separately.
Yes, in most cases we can offer quantity discounts starting at 1000 pieces or for Non-Profit organizations. If you are interested in a specialized quote please call or email us with your order details.
Shipping
We offer standard UPS Ground shipping or United States Postal Service for delivery within the United States. We also provide 2-Day Air and Next Day Air options to expedite shipping. All of our shipping rates are extremely competitive and reflect the carrier's charges to us.
For customers in Canada, Hawaii and Alaska, please add $15 to our standard rates. International orders please call for shipping rates.
We ship all international orders by USPS unless otherwise noted. Please note that for international orders Paper Orchid is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.
For customers in Canada, Hawaii and Alaska, please add $15 to our standard rates. International orders please call for shipping rates.
We ship all international orders by USPS unless otherwise noted. Please note that for international orders Paper Orchid is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.
Paper Orchid welcomes all international orders. We recently partnered with companies in the United Kingdom, Greece, and Australia for faster turnaround times and require you to order directly from them. For all other international orders we ship the best way through DHL, UPS and the United States Postal Service. Please note, Paper Orchid is not responsible for any additional duties or taxes associated with international shipping.
You can calculate the cost of shipping on the checkout page once you have selected the items in your order. Enter your shipping state or province, postal code, country and the shipping method of your choice, and your shipping options, including cost and estimated delivery date, will appear.
Please note that the shipping total you see during checkout will not reflect the final shipping cost for any international orders. Shipping costs for international orders will vary based on carrier's fees, so our customer service specialists will determine the cost of your order and contact you with a final total. We charge at cost for this service.
For additional information, please review the summary of our shipping options and the international shipping terms and conditions listed below.
You can calculate the cost of shipping on the checkout page once you have selected the items in your order. Enter your shipping state or province, postal code, country and the shipping method of your choice, and your shipping options, including cost and estimated delivery date, will appear.
Please note that the shipping total you see during checkout will not reflect the final shipping cost for any international orders. Shipping costs for international orders will vary based on carrier's fees, so our customer service specialists will determine the cost of your order and contact you with a final total. We charge at cost for this service.
For additional information, please review the summary of our shipping options and the international shipping terms and conditions listed below.
Once your order has been shipped, we will send you a shipping confirmation email that will include the tracking number for your order.
Returns
We are confident that you will be happy with the quality of our products, but if you are not satisfied with your order for any reason, please contact us within 10 days of receiving it to initiate an exchange or return. Please note we cannot refund shipping costs and returns are subject to a 10% restocking fee.
In the case that Paper Orchid has made a mistake fulfilling your order, please accept our apologies and rest assured that we will fix the mistake as quickly as possible. Once you notify us, we will offer you a full refund, exchange or credit toward a future purchase. If you opt for a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We cannot accept any opened merchandise as a return.
In the case that Paper Orchid has made a mistake fulfilling your order, please accept our apologies and rest assured that we will fix the mistake as quickly as possible. Once you notify us, we will offer you a full refund, exchange or credit toward a future purchase. If you opt for a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We cannot accept any opened merchandise as a return.
- Claims for shortages or damaged merchandise must be reported within 10 days of our recorded ship date. No returns for damaged merchandise accepted without prior authorization and an RA# provided by Paper Orchid.
- No returns accepted after 30 days.
- Sale and sample products are non-refundable and non-returnable.
- All custom merchandise is non-refundable and non-returnable.
- Sale items are non-refundable and non-returnable.
- All other returns are at the cost of the customer.
Papers
You can find the paper color and weight included with every product description. We carry dozens of paper colors and weights and only order from the highest quality mills. If you are looking for one of our designs in a custom color please contact us. We can recommend one of our papers or even work with you to supply your own.
Envelopes
All of our envelopes are available in white or ivory and are manufactured in a 70# text-weight paper.
| A2 | White or Ivory | 5.75" x 4.375" | |
| A7 | White or Ivory | 5.25" x 7.25" | |
| A7 | White or Ivory | Pearl Lined | 5.25" x 7.25" |
| A8 | White or Ivory | Outer Envelope | 5.5" x 8.125" |
| A9 | White or Ivory | 5.75" x 8.75" | |
| A9 | White or Ivory | Pearl Lined | 5.75" x 8.75" |
| A10 | White or Ivory | Outer Envelope | 6.00" x 9.00" |
Yes, you can choose to have your return address printed on either your invitation envelope or your response card envelope. Upper left or back flap printing is available for your invitation envelopes and centered front printing is available for response card envelopes.
Design and Customization
You can change font sizes, colors and typefaces during the personalization process.
Yes, you can change the color paper for any of our standard products*. Custom fees are due at time of order. Custom orders are non-refundable once we receive final design approval. If you wish to cancel your order before final approval a $50 cancellation fee will apply.
*We reserve the right to exclude certain items from this customization feature, including, but not limited to designs such as Soiree and Pocket designs. Some items, including but not limited to favor boxes and cake wraps require a 250 piece minimum when ordered in a custom paper color.
- Minimum order: 50 pieces
- Custom fee: $10 per 50 pieces (printing not included)
- Turn-around time: 2 - 3 weeks (after final art is approved)
*We reserve the right to exclude certain items from this customization feature, including, but not limited to designs such as Soiree and Pocket designs. Some items, including but not limited to favor boxes and cake wraps require a 250 piece minimum when ordered in a custom paper color.
Yes, you can change the design and paper color for any of our standard formats. We ask that you submit your art in an EPS, PDF, or AI format. We will apply your artwork to our standard format of the requested product. If any design alterations are needed, beyond basic fine tuning, your order will be subject to a $50 per hour art service charge.
- Minimum order: 50 pieces
- Custom art fee: $250 (printing not included)
- Turn-around time: 3 - 4 weeks
Yes, most designs can have minor changes or additions, however, we do not guarantee these designs and the order is subject to the above custom fees.
Yes, we offer art services. When art cannot be supplied as a vector and in the preferred layout, we offer art services for $50 per hour. This fee also applies when customer gives direction to our artists that is outside of our standard art procedures. Our customer care specialists will supply you with an estimate before the project begins.
Monograms
Yes! Actually you can add two if you prefer. Choose the option, "Add backer layer" when placing your order and we will make the appropriate trims to each layer so they stack with an 1/8" border.
If you would like something other than what we offer for our monogram styles, your order will be subject to certain [custom fees].
Printing and Personalization
Minimum quantity for custom printing is 50. The customer is solely responsible for the content on his/her product. We will not reproduce anything obscene and we reserve the right to refuse an order based on content. Please make sure to double check spelling, punctuation, and grammar before submitting your order, as we cannot be held accountable should an error occur in those areas.
Once a custom order is submitted, we will send you a complimentary proof within 24 hours of processing your order. It will be sent to the email address associated with the order. Additional proofs may be requested for a $10 fee. Please approve your proof as soon as possible. Your order's delivery date will be pushed back for each day you delay since we cannot print your order until you approve the proof. If you have questions regarding this process, please feel free to email us at cc@paperorchidstationary.com.
Once a custom order is submitted, we will send you a complimentary proof within 24 hours of processing your order. It will be sent to the email address associated with the order. Additional proofs may be requested for a $10 fee. Please approve your proof as soon as possible. Your order's delivery date will be pushed back for each day you delay since we cannot print your order until you approve the proof. If you have questions regarding this process, please feel free to email us at cc@paperorchidstationary.com.
If you need over 500 pieces printed please contact a customer care specialist at 866.280.2125 or cc@PaperOrchidStationery.com for a custom quote.
| 25 | $75.00 | 275 | $143.00 |
| 50 | $90.00 | 300 | $156.00 |
| 75 | $95.00 | 325 | $162.00 |
| 100 | $100.00 | 350 | $168.00 |
| 125 | $107.00 | 375 | $180.00 |
| 150 | $115.00 | 400 | $192.00 |
| 175 | $118.00 | 425 | $196.00 |
| 200 | $120.00 | 450 | $200.00 |
| 225 | $125.00 | 475 | $204.00 |
| 250 | $130.00 | 500 | $208.00 |
Thermography is a modern and raised printing technique that creates a textured appearance on your invitation. During the process, printed sheets come off a press and pass through a powder application, where resin is applied to the wet ink. The resin is then removed from all areas, except where it adheres to the wet ink. The paper is then heated, causing the resin to melt and fuse to the ink. The paper is subsequently cooled, finalizing the process and leaving a raised design wherever the resin mixture lies on the paper.
Yes, you can choose to have your return address printed on either your invitation envelope or your response card envelope. Upper left or back flap printing is available for your invitation envelopes and centered front printing is available for response card envelopes. We're sorry, but at this time printing is not available on lined envelopes.
No, if you have your own font and alignment choices you can submit the layout with your order. Please submit an EPS, PDF or AI file only since we cannot accept Microsoft Word documents for this type of project due to licensing restrictions. The fonts in your file must be converted to curves. The text in your file must be aligned and sized as you would like to see it printed on your cards. All of these types of files will be evaluated by our professional designers on a case-by-case basis. If additional design work is required from our professionals, your order may be subject to an additional design fee. You will be notified if that is the case.
If you would like to submit text or names in a language other than English, or if you'd like to add a personal crest to your design, you can include this information in a separate email to us. Please submit an EPS, PDF or AI file only since we cannot accept Microsoft Word documents for this type of project due to licensing restrictions. The text in your file must be aligned and sized as you would like to see it printed on your cards. All of these types of files will be evaluated by our professional designers on a case-by-case basis.
Most of our papers can be printed at home with a laser printer, however, we do not guarantee this due to there being so many makes and models of printers. We do have templates available on our D.I.Y. page to help you get the proper alignment at home.
Unfortunately, we do not offer address uploading or a direct mail service at this time.
Unfortunately, we do not offer mail service at this time.
Unfortunately, we do not offer variable data printing at this time.
Proofs
Yes. We will send you a complimentary proof with 24 hours of processing your order. Please approve your proof as soon as possible. It will be sent to the email address associated with the order. Your order's delivery date will be pushed back for each day you delay since we cannot print your order until you approve the proof. We offer one complimentary proof with every order. Additional proofs may be requested for a $10 fee.
Yes, we do offer printed proofs for an additional $25 per proof. This will elongate the processing time, which will begin once the proof is approved.
Product Information
All of the product specifications will be listed with each product description. You can also find all of our product dimensions and specifications on our Product Specs page.
How do I know how many pieces are in the package?
Each product description will detail the amount of pieces that are included with that purchase. When 10-pack, 12-pack, or 50-pack is stated you will receive that respective amount of pieces; 10, 12, or 50.
You will receive the invitation (also known as a "backer" when an insert is included), an insert if applicable, and an envelope to complete the set.
Yes, you will receive extra inserts when ordering an invitation style that includes inserts. There are 11 inserts in a 10-pack, and 26 inserts for every 25 pieces ordered.
No, we do not assemble invitations unless specified. Most of our product require minimal assembly and are easy to assemble.
Yes, with most items you can select the desired color paper. Please visit our Design and Customization section for applicable fees. Please note, our envelopes are only available in white or ivory.
Yes, we do offer assembly service. For $0.40 per invitation, we will assemble your invitations before shipping. This service does not include inserting the product into the envelope. Assembled invitations are non-returnable. Please allow an additional 5-days processing time when using this service. If interested, please contact customer care at 866.280.2125 or email cc@PaperOrchidStationery.com
Wholesale
If you own a stationery or gift store and would like to open a wholesale account, please contact us at 866.280.2125. You will be asked to provide your resale number and your company letterhead and then we will provide you with a login and password to order online. Net terms do not apply to online orders. We require Visa, MasterCard or American Express for payment. Some restrictions may apply. If you would like a catalog, please email cc@PaperOrchidStationery.com or write to:
Paper Orchid
Attn: Catalog Request
P.O. Box 279
Green Lake, WI 54941
You must login in to your account before placing items in your cart, otherwise the appropriate discount will not be applied.
Paper Orchid
Attn: Catalog Request
P.O. Box 279
Green Lake, WI 54941
You must login in to your account before placing items in your cart, otherwise the appropriate discount will not be applied.
